Information

Frequently Asked Questions about Our Cleaning Company in London – FastKlean

1. What kind of cleaning services do you provide?

All our professional cleaners are fully insured should the worst happen. They provide comprehensive cleaning services at your convenience. At times to suit you, as often as you like.

As well as professional cleaning we offer:

Washing & Ironing
Carpet Cleaning
Upholstery Cleaning
Shopping
Party Help
After Party Help
Dog Walking
Window Cleaning
Spring Cleaning
Commercial Cleaning

The cleaners can cook your meals, serve cocktails and canapé’s at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients and property management companies and estate agents.

2. How do you vet your cleaners?

FastKlean cleaning company vets prospective cleaners in the following areas:

Immigration Status
Proof of identity and home address
Past work history and references
General personality suitability
Initial test on common cleaning tasks

As you can see we do a lot of work before we allow one of the cleaners into your home.

3. How do you ensure reliability and honesty?

At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that our professional cleaners operate in a reliable and honest manner.

We also check the references that are provided to ensure that the cleaners have a proven employment record.

4. Can I specify the day the cleaner comes?

FastKlean cleaning company makes every effort to meet the requirements of prospective clients.

In most cases it is possible to specify the day your cleaner attends.

5. Who pays the cleaner, you or I?

You pay the cleaner the fee arranged by yourself and our office. In most cases our cleaning agency fee will be paid by direct debit.

Any tips or bonuses are paid directly to the cleaner.

6. What happens if the cleaner lets us down?

FastKlean cleaning company considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied, but occasionally things happen beyond our control and we may have to substitute your cleaner, temporarily or permanently.

Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.

7. Do you have insurance?

FastKlean cleaning company arranges appropriate insurance for all professional cleaners.

You will be covered for damage to your property while the cleaners work in your house.

8. How long will it take you to find me a cleaner?

FastKlean cleaning company endeavours to meet all requests as soon as possible and we will respond to all queries within 24 hours.Time, location and work-load all have an influence on the ability to introduce a cleaner but in most cases we will have someone available within 3 days.

9. Can I have a cleaner once a month?

Yes.

FastKlean cleaning company can arrange for a cleaner to attend as often as you like. But we cannot guarantee that it will always be the same cleaner that attends.

10. Will I have the same cleaner every week?

Yes.

FastKlean cleaning company understands that it is preferable to have the same cleaner every week and under normal circumstances this is the case.

11. Do you provide transport for the cleaners?

No.

Our professional cleaners use their own transport to make their appointments.

12. What sort of jobs are the cleaners prepared to do?

Our professional cleaners will do most types of cleaning including;