FastKlean Business Development Manager – Responsibilities

• Bring in their own clients, for which they receive a commission of 7% on a monthly basis, should the client choose to become a regular.
• Contact potential leads, provided by FastKlean and work towards building a mutually beneficial business relationship. Our online system provides the inquiries; all that’s left is to call and arrange a meeting.
• Perform a quick check with the Company house before each visit to a client’s premises. Read through their website, take note of how long they’ve been in business and familiarise yourself with what they do.
• Ensure that meetings are confirmed at least one day in advance, and take the time to remind the prospects, in case they’ve forgotten.
• Always arrive on time – at least ten minutes early. Should you happen to be running late, call to let them.
• Uphold a professional dress code at all times. Dress smartly, don’t smoke before the meeting, always be neat and presentable. 

Once you arrive at your meeting:

• How many people work at their premises?
• Do they have a kitchen?
• Do they have toilets, and how are they separated – male/female/disabled, etc.
• Where is the waste to be left and what day is it collected on?
• Do they have a dishwasher?
• Remember to ask if there is anything specific that our teams would need to take into consideration

• Who cleans their windows? 
• Who takes care of their upholstery (carpets, sofas, chairs) or computers and electronic equipment?
• When they need our proposals by?
• What is their budget (ask nicely!) 

• The quotation, along with your calculations
• Our Online Brochures
• Our Insurance Policy
• Copy antoaneta@fastklean.co.uk

Continue with the follow-up calls and emails every week to keep them warm.

• Set aside two full days for meetings 
• Use your spare time on calls and follow-ups regarding previous enquires and visits that remain in the system
• Daily LinkedIn maintenance and posting 
• Follow up on calls
• Help the office team
• Look after the clients, continue building a positive and mutually beneficial business partnership
• Call the clients on a monthly basis to see if they are happy with our services 
• Arrange monthly meetings, take them out to coffee or lunch. Use this opportunity to ask for referrals 
• Prepare a detailed weekly report

• The number of calls that they have made to clients, along with a short summary of how they went 
• The number of emails that they have sent
• The number of new LinkedIn connections that they’ve established
• The number of prospects that they have converted to clients
• The number of follow-ups they have carried out. 

The above metrics allow us to monitor the performance, not just of the Business Development Team, but also the company as a whole. 

• Our services are “green”, and therefore – safe for the cleaners, customers and the environment.
• Our teams are trained in every aspect of eco-friendly domestic and commercial cleaning.
• All of this is achieved without compromising the quality of service.

• The bare minimum that you can offer is £13 per hour on the volume of hours
• The maximum that you should aim for is £16 per hour. 

Therefore, if the client is not willing to sign up for £16/hour, you can always negotiate a better deal for them.

Please keep in mind that the above is crucial for the long-term success of our business. Ideally, you will be converting new clients on a weekly basis.

• What are their needs and wants?
• Have they worked with us previously?
• How long have they been in business (Check with the Company House)?
• How many clients do they have?

• Professionally trained cleaners with long years of experience in the field
• Entirely eco-friendly procedures
• Dedicated account managers and supervisors

You never get a second chance to make a first impression

• You are the representative of a well-established, first-choice provider of domestic and cleaning services, based in London – the very heart of the United Kingdom. 
• You are backed up by the collective knowledge and experience of professionals, who have dedicated their entire lives to perfecting their craft. 
• You are part of a group, which has taken a firm stance against plastics, toxins and chemical pollution. 
• You are making a difference. 

After you convert a client

Tender

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