FASTKLEAN INSTRUCTIONS AND REGULATIONS ONE-OFF CLEANERS

1. Timesheet - Every cleaner must use a timesheet table, in which he/she to fill every job done for the month, whether it has been paid to the cleaner or the company etc. Ask the office to provide you with one copy of the table; you will have to make a photocopy of it, as it will be required at the end of every calendar month.

2. ID – every cleaner must wear an official FastKlean name badge when working. The badge will be given on registration, or at other time if necessary.

3. T-shirt – every cleaner is required to wear a Company’s T-shirt when working. You will be given two T-shirts on registration, for which £10 deposit will be deducted from your first month’s payment. The amount is refundable on return of the uniform in good condition.

4. After completion of the cleaning, and before receiving payment from the client, you MUST give the client a Satisfaction form to fill and sign, that he/she has inspected the property after you, and is satisfied with the job done and have no complaints.

5. If the client is not present at the property, and there is no-one to inspect after you, leave the form at the property – on the kitchen table etc. If you have been left money for the job, make sure to write an invoice and leave it as well.

6. You must also leave a FastKlean leaflet and a business card at the property. We later ask the clients if they have these. If you do not leave a business card you may be left with no work. Remember, when the client is happy with the organization and the job done, he/she will know to call FastKlean again! This is why it is important to leave our details there.

7. Often when clients are happy with one-off cleaning service, they want to have regular cleaning as well. If a client is happy with your job, and he/she continues with our regular cleaning and signs a contract, we will give you a £5.00 voucher as thank you for your good work.

8. Note also that clients have the right to complain 24 hours after the job is completed. Usually if they have signed the form they do not have this right, but if they provide reasonable arguments, you may be required to go back and redo certain areas of the property, for another hour. You will not be paid for this time, as we will not be paid, too.

9. When you arrive at the property, and think that it is too big to be cleaned for 5 hours, call the office straightaway to tell us. We will then contact the client if they are happy for you to work what you can do in these 5 hours, or agree to pay for extra one or two hours. If you have any doubts, call us.

10. You also have to remember to arrive on time for the job, be polite and deal with every problem that might occur, professionally. Before you start working, ask the client to show you what he/she requires, and during this time you must also inspect the property for problems and tell the client – broken/scratched sink, blocked toilet, is there running hot/cold water, broken windows, cupboard doors, oven doors, check that the freezer is defrosted (otherwise tell the client that you cannot clean it this way. When we book the service, we tell them to defrost it).

I agree that the Company can use my details to contact me during my contract with the company and for future marketing.
Full details of our Privacy Policy you can find on our website, as well as information on how to contact us regarding any issues with your personal data.